Return & Refund

At Aubank Online Store, we strive to ensure your complete satisfaction with every purchase. If, for any reason, you are not entirely satisfied with your order, we're here to help. Please review our Return and Refund Policy outlined below:

1. Damaged or Defective Items

In the rare event that you receive a damaged or defective item, please contact us immediately to arrange for a replacement or refund.

We may request photos or additional information to facilitate the resolution process.

2. Refunds

Once your return is received and inspected, we will notify you of the status of your refund.

If the return is approved, a refund will be processed to the original method of payment within 15 days. 

Please note that shipping fees are non-refundable unless the return is due to our error or a defective product.

3. Exchanges

We do not accept any exchange.

4. Exceptions

Customized or personalized items may not be eligible for return unless they are defective or damaged.

Clearance or sale items are final sale and cannot be returned or refunded unless they are defective.

5. Cancellation

Order once placed cannot be cancelled.

6. Contact Us

If you have any questions or concerns about our Return and Refund Policy, please don't hesitate to contact our customer service team for assistance.

*By making a purchase with Aubank Online Store, you acknowledge that you have read, understood, and agreed to our Return and Refund Policy. We are committed to providing exceptional service and ensuring your satisfaction with every order. Thank you for choosing Aubank Online Store for your corporate gifting needs.